We are Zambia's most innovative mobile phone operator and we have been and continue to be leaders in innovation in our business. We have led in the following:

  • Covering all nine provinces in Zambia
  • First to introduce the GSM service in Zambia
  • First to introduce roaming
  • Internet connections
  • Email services using mobile services
  • Prepaid and postpaid plans

We also offer value added services that come as a standard package on our network.

Airtel in Zambia continues being a success story. Our customer base has grown tremendously with our network covering of all the nine provinces in the country. We value our customers greatly and strive to give you second-to-non customer service.

Brand Promise

  • We will be brave, bold and boundary-less in meeting the emerging needs of our customers.
  • We promise innovative and locally relevant solutions which simplify and delight.

Core Values

  • Empowering people
  • Being flexible
  • Making it happen
  • Being open and humble
  • Creating positive impact


By 2015 Airtel will be the most loved brand in the daily lives of African people.