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Frequently Asked QuestionsEverything you wanted to know about airtel talk.

  • GENERAL
  • packs & billing
  • VAS

What is airtel talk?

airtel talk is a premium Voice-over-IP service & instant messaging client that enables subscriber to easily call any fixedline or mobile phone across the globe using an internet connection i.e Wifi access or 3G/4G services , with best calling rates.

With airtel talk you can also enjoy free app-to-app calls, chat, video calling, call- conferencing & file sharing with other people in the airtel talk community.

How do I register for airtel talk?

To register for an account, first download airtel talk from your phone's app store. Once the installation is complete, follow the below mentioned steps:

  1. Open airteltalk on your screen
  2. Enter your phone number and press "Continue" to receive One Time Password (OTP) via SMS for verification of entered mobile number.
  3. Enter the authentication code to confirm your device and select "Continue." Now enjoy using airtel talk!

If you do not receive an SMS you may request to receive another SMS or choose to receive the code through a voice call.

Which airtel talk features are available free of charge?

app-to-app calls across the world but within the airtel talk community, Chat Instant Messaging - IM), video calling, conferencing & file sharing are all free within the airtel talk community, provided the contact is in your address-book.

Which features are charged at nominal rates?

  1. Call me Free service from India - You can call your loved ones abroad at your own will without worrying about high call rates.
  2. Calls to any landline & mobile using airtelout calling feature
  3. SMS out service

How do you know if a contact is part of airtel talk community, and you can use free services with them?

Under contacts tab, If you see the red airtel talk logo next to your contact's name, he/she is on airtel talk.

Does airtel talk work with all mobile devices?

The current version of airtel talk works with iOS and Android devices. However, it will soon be available on other operating systems as well.

where can I see airtel talk voice call and sms rates?

Please visit our website www.airtel.com/airteltalk and click on "plans and offers" or visit my.airteltalk.airtel.com for tariffs.

Why is 'All Contacts' set as the default in Address Book?

airtel talk Address Book reverts by default to whichever Address Book screen you were previously using.

Where is my password (OTP)?

When you enter your mobile number on the registration page, a one time password (OTP) will be sent to your entered mobile number via SMS. This one time password (OTP) will be used as your login verification password.

I can't see my existing airtel talk credit?

You can access your account info using 'my account' tab within the app or by logging in to my.airteltalk.airtel.com.

If you still don't see the credit in your account, please log your complaint with our support team by clicking the support button under Info.

How can I know which version of airtelTalk am I using?

To know the airtelTalk version, kindly go to > about us.

Why is an iPad user not showing up in my contacts?

Your contact may have registered for airtel talk using a different phone number. Simply add that number to your native address book. They will show up in your airtel talk contact list and you can start making voice calls video calls and do so much more for free!

What all devices can support airtel talk?

Presently airtel talk is supported on smartphone and iPad devices with the following operating systems:

iOS version 6 and above

Android version 4.1 and above

How do I get airtel talk on my iPad?

Please visit app store for iOS. To use airtel talk on an iPad device you may register with your mobile number or login with an already registered phone number. 

Once you login on your secondary device, you will automatically be signed out from the previous device as only one device can be connected at a time. Follow the simple steps on the screen for registration.

The microphone isn't working on my iPhone when I use airteltalk?

If you have recently updated your device to iOS 7 please ensure that you allow airteltalk to use your microphone by following below mentioned steps:

Go to device settings -> privacy -> microphone -> Enable airteltalk app

I cannot see my airteltalk contacts after iOS 7 update on my iPhone?

If you have updated the iOS version on your iPhone device and cannot locate your airtel talk contacts, please check the privacy settings on your device. 

Go to device settings -> privacy -> contacts. Enable airteltalk app

Can I use my airteltalk abroad with a different SIM card?

Yes! airteltalk works on your mobile device even after removing the SIM card. It just needs Internet connection. 

So you may use your airteltalk account on your device abroad even after removing or swapping the SIM.

Please note, if you delete the app or logout from your account, you would need the SIM to re-register as OTP would come to the mobile number for verification.

My Credit Card / Pay Pal bill amount charged is higher than actual?

airteltalk can be purchased in US dollar only. You need to verify the local currency exchange rates for the same from your Bank. Some extra charges may have been levied by your bank.

Why do voice calls drop or disconnect in between?

airteltalk requires a mobile network signal 3G/4G or a WiFi connection.

Poor internet connection would lead to Call drop . Try switching to another access point in your device settings or moving somewhere where you can get a stronger signal and call again.

How do I purchase airtel talk credit?

Android Users:Please follow the following steps to recharge with airtel talk calling plans:

  1. Open your airtel talk app and go to the top left menu.
  2. Click on the option "Buy Pack/Credit".
  3. Select the Calling plan that you want to purchase and click on the "Next" Button.
  4. Now if you want to make payment through credit or debit card then click on "Buy with Debit/Credit Card" button else if you have a Paypal account then click on "Buy with Paypal" button.
  5. Fill your payment details and proceed. You will immediately receive the purchase confirmation page.

You can now start making calls.

You can also visit our website http://my.airteltalk.airtel.com/ for recharging with airtel talk plans.

If you still face any issue then please write to us at airteltalk@in.airtel.com. We would be happy to assist you.

Apple iOS Users:

Please follow the following steps to recharge with airtel talk calling plans:

  1. Open your airtel talk app and go to the "More" tab in the app.
  2. Click on "Buy Credits & Plans" option.
  3. Select your plan and proceed. You will receive purchase confirmation and now you can start making calls.

Please note that this allows you to purchase Global Calling Credit (Pay As You Go) Plans with lifetime validity.

If you want to purchase low cost India Calling plans or Nepal/Bangladesh/Srilanka/Nigeria calling plans specifically with 30 days validity then please follow the following procedure:

  1. Open you Safari Browser in phone or any browser in your laptop or desktop and visit http://my.airteltalk.airtel.com/
  2. Login using your registered airtel talk number.
  3. Click on the link "Buy a Plan now!" Under India calling plans or under Other Countries Calling Low Cost Plans
  4. Select the Calling plan that you want to purchase and click on the "Next" Button. It takes you to the Purchase confirmation page.
  5. If you want to make payment through credit or debit card then click on "Buy with Debit/Credit Card" button else if you have a Paypal account then click on "Buy now with Paypal" button.
  6. Fill your payment details and proceed. You will immediately receive the purchase confirmation page. You can now start making calls.

How do I access my airtel talk account using a computer?

  1. Go to http://www.airtel.com/airteltalk  and click on 'login' at the top right corner
  2. Choose your country flag and insert your phone number.
  3. Please ensure your airtel talk application is active, and click on "send me a code".
  4. Insert the code in the required field and click 'submit'.

I did not receive my airteltalk credit after buying the services?

In case you have purchased a monthly subscription, the subscription will not be visible to you and the balance will appear as 0 credit, but you will still be able to make calls to that destination. The subscription plan is calculated by minutes of call per day and therefore will not show as credits to use in your account.

Credit Balance will only show your pay-as-you-go balance to make calls across the globe.

When calling via airteltalk, what number does the recipient see on their display?

The number displayed is the Registered caller number on which the OTP was received.

How do I make a voice call on airtel talk?

Go to the contacts page on airtel talk, if you see a red color airtel talk icon along with yur contact's name, they are on airtel talk and you can call them for free by tapping on their name and then the call button. If your contact is not on airtel talk, please tap "AirtelOut"(for iOS) and "low cost" (for Android) to call using airteltalkOut.

Alternatively, to call a phone number using the dialer take the following steps:

  1. Open the dialer located within your main menu
  2. Please insert the number with International dialing pattern with "+" or "00" & press the call button

How do I view my call history?

In iOS, Tap on the "Calls" icon and click on ">" . For Android, simply tap on the "Calls" icon and you will see your call history. airtel talk does not show app-to-app call records.

To view a full report of your call history, please log in to my.airteltalk.airtel.com and click on history

My airtel talk isn't working. Cannot connect at all?

Please make sure you are using the latest version of airtel talk available in your app store and your internet connection is working on the device.

To upgrade, visit our website www.airtel.com/airteltalk

Can I keep using the old version of airtel talk?

In order To enjoy better call quality & all the great features of airteltalk, we recomment to use the latest version of airtel talk.

Service for older versions will be gradually suspended.

To download the latest version, visit our website www.airtel.com/airteltalk/

How do I cancel my subscription to India calling or call me free service?

You can't cancel your subscription – it will expire with in 30 days from purchase. If you wish to stop call me free service to your 0008x number please contact customer support.

When upgrading, do I need to uninstall the old version?

No. Just upgrade airteltalk from your App store.

How do I reactivate/deactivate my account?

To deactivate your account on iOS, go to the "More" tab and select Deactivate Account. For android, tap on "settings", followed by "deactivate this device". Please note that there is a limit on the no. of times you may deactivate and reactivate your account and if you exceed the maximum you will be locked out of reactivation.

To reactivate your account you will need to re-register.

How do I know if I am online on airtel talk?

Go to the "More" tab (on iOS) and "Info"(on Android) on the navigation, and select" About Us". If the bar under the version number is green, you are online. If the bar is red, you are offline.

How do I delete my airtel talk contacts?

Contacts cannot be directly removed from airteltalk. However, they can be completely removed from your device by deleting the contact from the device Address Book.

Will I be charged for the incoming registration SMS?

airtel talk does not charge anyone for the SMS/voice call registration/IVR and is happy to provide this service to you free of charge.

Which countries can I call using airtelOut?

For the complete list of countries please visit www.airtel.com/airteltalk/ and check "plans & offers".

Why does my airtel talk say "Insufficient privileges or locked account?"

If upon trying to login to the My Account page you are getting the message "Insufficient privileges or locked account", please mail us at airteltalk@in.airtel.com" target="_blank">airteltalk@in.airtel.com.

What is Timeline?

airtel talk Timeline shows your dynamic airtel talk history with each of your contacts including mutual texts and call history, in combined chronological order. You can also sort to see just text messages or just calls.

To view timeline:

  1. Select a contact in airtel talk Contacts
  2. Tap on the Info icon (in Android) & the ">" icon (in iOS)
  3. On the next screen, select 'Go to Timeline'

How do I chat or IM in airtel talk?

airtel talk lets you chat with your contacts using instant messaging. You can chat with one or more of your contacts simultaneously.

  1. Select Messages tab in the navigation
  2. Select the + button on the top right corner to open a new message
  3. Enter the name of the contact or phone number you wish to message
  4. Type in your message and press send

I have upgraded airtel talk, but still can't find my contacts?

Please ensure that you have enabled airtel talk to sync with your device's contact list. Go to Contacts and select the "sync" button(in iOS) and "Connect Me" button (in Android).

I purchased airtelOut credit on my iPhone/iPad but didn't receive the credits?

Please close the application on your device and login again. Once you login again, you will be able to see your available credit.

If you are still unable to view/use your credits, please contact our support team at airteltalk@in.airtel.com" target="_blank">airteltalk@in.airtel.com or by tapping on support tab under Info.

Which currencies does airtelOut support?

The currency that is supported on airtelOut is USD($) only. However, you can recharge in your local currency and exchange rate as determined by your bank will apply.

Can I purchase airtelOut credits using a desktop?

Yes, you may buy credits using a desktop by logging into your account at www.airteltalk.com/airteltalk

Once you are logged in, choose your desired credit plan, Monthly subscription or Pay-as-you-go, and proceed to checkout.

I did not receive the registration SMS?

  1. Double check that the correct mobile number has been entered during registration. If the number is correct, you should receive the SMS within maximum 2 minutes.
  2. If the message is still not received, press the "No Code" button located within the registration screen to receive your code by an incoming call, free of charge.
  3. In case you are still unable to register, try closing the application on your device (note: application should be closed, not simply minimized) and restart airteltalk. Now begin & try to register again.

Can I use airtel talk on my computer?

airtel talk does not support Windows devices (PC/Mac). It is currently available on iOS and Android devices.

Can I register on airteltalk through Fixed line number or Do I need to be a mobile user to use airtel talk?

To register to airteltalk on an iPad device you must use a phone number, however it does not need to be a mobile number and can be a secondary number/fixedline. To register, follow below mentioned steps:

  1. Insert your landline phone number or secondary phone number in the registration page and click "Continue" 
  2. A new screen will appear asking for an activation code. Tap on the button in the top right corner that says "No Code?"
  3. Click "Call me" to receive your activation code by voice call.
  4. You will now receive a free of charge incoming call from airtel talk, announcing your four digit code.
  5. Insert the code in the required field and click on "Continue"

Can I use the same airtel talk account on multiple devices?

Yes! airtel talk can be used on multiple devices with the same mobile number. However, only one of the devices can be active at one time

 For example, if you have a smartphone and an iPad, download airtel talk on each device separately and follow the registration process for mobile & iPad

Tip #1: We suggest you use a different phone number to register on each device. On your iPad you can use a fixedline if you don't have another phone number. We will send you an activation code by voice call to that fixedline.

Tip #2: If you want friends to call you over airtel talk on your iPad, they can simply add to their phone book the fixedline/secondary number you used to register. Now you can receive free calls, messages & video calls to your phone number-free device.

How long should I wait for the registration SMS?

You should receive the registration SMS within 2 minutes Alternatively, you may click on the "No Code" button on the top right corner to have your code spoken to you over a free voice call

Is there any way I could check the Quality of Service - Calls & SMS ?

airtel talk is pleased to offer you a Free test call & SMS facility which would enable you check the Quality of service.

Kindly Follow the steps mentioned below.

For iOS, tap on 'More' & then on 'Diagnostics'. For android, tap on 'Settings' followed by 'Diagnostics'

Then select 'Test Call' for checking the voice call clarity & 'Test message' for SMS service.

When I make a video call, I can only see my own face?

In the new version of airtel talk, when you make a video call and the other side answers, the video is not automatically switched on (for privacy reasons).

The person you are calling must open his/her video camera after answering. The video calling is only available for app to app call.

Will all my exisiting contacts and airtelOut credits move with me to the new airtel talk version?

Yes! If you upgrade airteltalk on the same device, all your current contacts and credit will transfer with you.

If you accidentally uninstalled airtel talk and need to download the new version of airteltalk from the App Store, you can bring your credit and contact list over to the new version by logging in to your old account on our website.

Can I see whether my contacts are online or offline?

airtel talk allows you to see how many contacts in your native phone contact list are using airtel talk as they are marked with the red logo.

You can see your contact's 'last seen' if you call/chat or open their info

How can I check my credit balance?

To check your credit balance, tap on the "More" button on the bottom navigation bar in iOS and on the "my account" button in android. Your current balance will appear at the top.

How do I make a video call?

Video calls are supported between airtel talk (app to app) users on supported devices. Go to the airtel talk Contacts page -> choose the contact you wish to call -> tap on the Video icon.

How do I make a Group Video call?

All contacts must be part of airtel talk community. To initiate the call, go to Contacts page and choose a contact you wish to connect with. Once the call is received, press the Options button on the screen to invite other contacts . Once the call has been initiated, you will see a split screen with your camera's output in the bottom left corner. Each contact that answers the call will be added to the screen.

Will my credit ever expire?

  1. In case you have Pay-As-You-Go credit, then your credit never expires and is carried forward every month
  2. In case you have purchased a monthly subscription pack,, the validity is 30 days. Once the pack expires, your minutes/credit are not carried forward.

Can my Smart phone be used by my friend / relative having airtel talk credit?

You can handover your mobile to your friends, if you allow them to use your airteltalk account. If you believe there are chances of misuse , it's better to unsubscribe first.

How do I add a contact to Favorites?

Scroll to the favorites page of airtel talk contacts. Tap on the '+' sign and select the contact you wish to add to favorites.

Will airteltalk replace my regular line?

Airteltalk works over the internet and hence it doesn't replace your regular line. In addition it does not offer 911 service.

What are Singtel hi!India Plans?

Singtel hi!India Plans are the airtel Talk plans specifically designed for the Singtel prepaid subscribers in Singapore. These plans aim to provide you internet data for free. If you recharge with these plans, you will not have to pay for internet data usage while making voice calls or sending in-app text SMS to India while using airtel talk. Also, you pay for your airtel Talk plan amount from your Singtel prepaid main account in Singapore.

What are the plans available for recharge under the Singtel hi!India Plans?

There are 3 plans available under Singtel hi!India Plans:

  1. 100 minutes in 5 SGD
  2. 200 minutes in 9 SGD
  3. 300 minutes in 12 SGD

All the plans are valid for 30 days and include the data charges for airtel Talk App usage.

Will I be charged for internet data charges if I buy Singtel hi!India Plans?

Recharging your account with Singtel hi!India Plans will imply zero data charges by Singtel for internet charges while making voice calls and sending in-app text messages with airtel Talk.

How are Singtel hi!India Plans different from other airtel talk plans?

Singtel hi!India Plans are the airtel Talk plans specifically designed for the Singtel prepaid subscribers in Singapore. These plans aim to provide you internet data for free. If you recharge with these plans, you will not have to pay for internet data usage while making voice calls or sending in-app text SMS to India while using airtel talk. Also, you pay for your airtel Talk plan amount from your Singtel prepaid main account in Singapore.

How can I recharge for Singtel hi!India Plans?

You can recharge for Singtel hi!India Plans in the following manner:

Android users:

  1. Please go to "My Account" or "Buy Pack/Credit" option in the top left menu of your airtel Talk app.
  2. Select from the available Singtel hi!India Plans for India calling and proceed with purchase flow.

Alternatively, you can go to https://my.airteltalk.airtel.com/login.html and login with your airtel talk registered number. Now click on "My Account" or "Buy Pack/Credit" from the top menu and follow the same procedure.

Apple iOS users: Please go to https://my.airteltalk.airtel.com/login.html and login with your airtel talk registered number and then click on "My Account" or "Buy Pack/Credit" option from the top menu.

Do I have to enter my credit card or bank details while recharging for Singtel hi!India Plans?

No, you do not have to make any payment using your credit card/debit card or any bank account. The payment gets deducted from your Singtel prepaid balance in Singapore.

Can I buy Singtel hi!India Plans even if I have other fixed validity India calling plans of airtel Talk?

No, you cannot have multiple fixed validity India calling plans at the same time.

My balance is deducted but I have not received Singtel hi!India calling plan in my account?

If you face any issue while recharging Singtel hi!India Plans then please write to us at airteltalk@in.airtel.com. We will make the correction and respond to you at the earliest. Alternatively, you can get in touch with your Singtel Customer Care.

Which countries can I call to using my Singtel hi!India Plans?

You can only call to India using your Singtel hi!India Plans.

What are the T&Cs for availing the "get friendly" offer?

a. Get Friendly scheme is not applicable for users of Singapore
b. All users, except the users of Saudi Arabia, Kuwait, Bahrain and Singapore get 60 minutes of free calling to India on downloading the app. 60 minutes calling is valid for only 1 day.
c. Users of Saudi Arabia, Kuwait & Bahrain don't get free 1 USD worth calling to anywhere on downloading the app.
d. Users of Singapore (+65), get 10 minutes of free India calling upon download.
e. To avail this offer, two friends need to register on the app, using your referral.

What is the T&C for availing the "Talk non-stop" offer?

This offer is not applicable for users from Singapore.

What are VAS plans?

Airtel talk now also provides Astrology related Value Added Services:
1. Call Panditji Plans: This plan allows you to talk to an astrologer for the prescribed number of minutes depending on the plan that you have taken. After subscribing to the "Call Panditji" plan you have to dial out the number +91-11-45181333 from your airtel talk app. You will be connected to an astrologer who would answer your queries
2. Daily Horoscope alert: This plan allows you to subscribe to daily Horoscope message alerts for the prescribed number of days depending on your plan. After subscribing to this plan you will start receiving daily Horoscope text message in your airtel talk app from the next day.
3. Get Kundli: This plans allows you to get a detailed horoscope (of over 70 pages) over email. At the time of buying this plan you will have to provide your details. Basis which your detailed Kundli will be made and emailed to your email id.

Can I call to Astrologer using my mobile phone or landline but without airtel talk app?

No, you can call to an astrologer only using your airtel talk app. You first have to buy "Call Panditji" plan and then use airtel talk to reach out to the astrologer.

What is the phone number that I have to call to in order to speak to an astrologer after buying the "Call Panditji" plan?

You have to make calls to +91-11-45181333 using your airtel talk app only

I have not received the daily Horoscope after subscribing to it. What should I do?

We regret the inconvenience. Please write to us at airteltalk@in.airtel.com specifying your airtel talk registered phone number and the transaction details. We would resolve the issue at the earliest.

I have not received the "Kundli" after subscribing to it. What should I do?

We regret the inconvenience. Please write to us at airteltalk@in.airtel.com specifying your airtel talk registered phone number and the transaction details. We would resolve the issue at the earliest.

I'm unable to call to the Astrologer. Please help.

We regret the inconvenience. Please write to us at airteltalk@in.airtel.com specifying your airtel talk registered phone number and the transaction details. We would resolve the issue at the earliest.

What is CALL ME FREE service?

CALL ME FREE service allows your loved one in India having airtel mobile or landline to make calls to you on your airtel talk app without incurring any call charges!!!

  1. When you buy our CALL ME FREE plan from https://my.airteltalk.airtel.com, we give you one exclusive toll free number instantly.
  2. Share it with any one person in India having an airtel landline / mobile number.
  3. Tell him – 'call me for free'.
  4. When this person dials out this toll free number from his Indian airtel number, you get call on your airtel talk app and your loved one in India does not incur any call charges. It is completely free for him!!!

How can I purchase a CALL ME FREE plan?

Android Users:

Please follow the following steps to recharge with CALL ME FREE plan:

  1. Open your airtel talk app and go to the top left menu.
  2. Click on the option "Buy Pack/Credit".
  3. Select the CALL ME FREE plan that you want to purchase and click on the "Next" Button.
  4. Now if you want to make payment through credit or debit card then click on "Buy with Debit/Credit Card" button else if you have a Paypal account then click on "Buy with Paypal" button.
  5. Fill your payment details and proceed. You will immediately receive the purchase confirmation page and your Call Me Free Number will be sent to you in the app via notifications

You can also visit our website http://my.airteltalk.airtel.com/ for recharging with the plan.

If you still face any issue then please write to us at airteltalk@in.airtel.com. We would be happy to assist you.

Apple iOS Users:

Please follow the following steps to recharge with airtel talk calling plans:

  1. Open you Safari Browser in phone or any browser in your laptop or desktop and visit http://my.airteltalk.airtel.com/
  2. Login using your registered airtel talk number.
  3. Click on the link "Buy a Plan now!" Under CALL ME FREE plan
  4. Select the CALL ME FREE plan that you want to purchase and click on the "Next" Button. It takes you to the Purchase confirmation page.
  5. If you want to make payment through credit or debit card then click on "Buy with Debit/Credit Card" button else if you have a Paypal account then click on "Buy now with Paypal" button.
  6. Fill your payment details and proceed. You will immediately receive the purchase confirmation page and your Call Me Free Number will be sent to you in the app via notifications

How does the caller from India call me using Call Me Free Plan?

On purchasing a Call Me Free plan, you will receive your toll free number which you can view either via In App Message sent to you on buying the plan or via "My Account". The toll free number will look something like 000800XXXXXXX. The caller from India needs to call the full toll free number from their Airtel India Landline or Mobile Number. For example: they will need to dial 0008007000123 from their phone

How do I Know about my CALL ME FREE toll free number?

On purchasing a CALL ME FREE plan, a toll free number will be assigned to you.

You will receive this number as an inapp message in your app.

Alternatively you can visit 'My Account" in your app to know your toll free number for CALL ME FREE plan.

When does the airtel number of my Indian friend or relative's gets mapped with my CALL ME FREE toll free number?

When you share your CALL ME FREE toll free number with your any one loved one in India and once he makes a call to you by dialing this toll free number for more than 30 seconds then your loved ones' Indian number gets mapped to your CALL ME FREE toll free number.

Now only he can make calls to you using this CALL ME FREE toll free number.

How many Airtel Landline / Mobile Phone Numbers can I receive a call from?

CALL ME FREE feature is exclusively accessible through only 1 Airtel Landline / Mobile Phone Number

Can I change the Airtel Landline / Mobile Phone Numbers from which I receive calls from on my CALL ME FREE toll free number? If yes, how?

Yes. You can change the Airtel Number which can call your CALL ME FREE toll free number only after recharging your CALL ME FREE plan. Post recharging, share the CALL ME FREE toll free number with your another loved in India from whom you want to receive calls now.

He should have an airtel mobile or landline number.

When he makes call to you on this CALL ME FREE toll free number for more than 30 seconds then his Indian airtel number gets mapped to your CALL ME FREE toll free number and you can receive calls from him till the validity of the CALL ME FREE plan.

Can I select my own CALL ME FREE for number?

No, the CALL ME FREE toll free number allocation is on dynamic basis from the database.

How do I share my CALL ME FREE toll free number with family & friends?

The CALL ME FREE toll free number assigned by Airtel Talk is only known to the subscriber. It is the ownership of subscriber to share the same with family & friends using SMS, Phone Call etc. It is advisable that the subscriber keep his/her number confidential.

I have forgotten my CALL ME FREE number, where can I find it?

You can find your number details under in 'My Account' page.

For how long can I use my CALL ME FREE toll free number?

Your number is valid for 30 days as per the pack validity. You can always renew the pack and extend the validity.

How many CALL ME FREE numbers can I have at one time?

You can have only one CALL ME FREE number at a time.

What happens to my credit if I change my device?

You need to install airtel talk on the new device and register using the old mobile number. Your existing credit will be visible on airtel talk in your new device.

What happens to my CALL ME FREE number in case I change my SIM?

As long as the application is registered with your old phone number, CALL ME FREE calls will continue to work. Only when you activate your airtel talk with a different phone number the CALL ME FREE calls will seize to work

Can I use CALL ME FREE number while I'm travelling abroad?

Yes, people can reach you on your subscribed CALL ME FREE toll free number while you are travelling abroad.

Will I be charged for making international calls using airtel talk?

Yes, calling to international destinations is chargeable. Kindly refer to "rates" section under "My Account" to check our current international calling rates.

What is airtel talk credit?

airtel talk credit is the credit that you would need to purchase in order to use airtel talk paid services like making international calls etc.

How do I purchase airteltalk credit?

Android Users:Please follow the following steps to recharge with airtel talk calling plans:

  1. Open your airtel talk app and go to the top left menu.
  2. Click on the option "Buy Pack/Credit".
  3. Select the Calling plan that you want to purchase and click on the "Next" Button.
  4. Now if you want to make payment through credit or debit card then click on "Buy with Debit/Credit Card" button else if you have a Paypal account then click on "Buy with Paypal" button.
  5. Fill your payment details and proceed. You will immediately receive the purchase confirmation page.

You can now start making calls.

You can also visit our website http://my.airteltalk.airtel.com/ for recharging with airtel talk plans.

If you still face any issue then please write to us at airteltalk@in.airtel.com. We would be happy to assist you.

Apple iOS Users:

Please follow the following steps to recharge with airtel talk calling plans:

  1. Open your airtel talk app and go to the "More" tab in the app.
  2. Click on "Buy Credits & Plans" option.
  3. Select your plan and proceed. You will receive purchase confirmation and now you can start making calls.

Please note that this allows you to purchase Global Calling Credit (Pay As You Go) Plans with lifetime validity.

If you want to purchase low cost India Calling plans or Nepal/Bangladesh/Srilanka/Nigeria calling plans specifically with 30 days validity then please follow the following procedure:

  1. Open you Safari Browser in phone or any browser in your laptop or desktop and visit http://my.airteltalk.airtel.com/
  2. Login using your registered airtel talk number.
  3. Click on the link "Buy a Plan now!" Under India calling plans or under Other Countries Calling Low Cost Plans
  4. Select the Calling plan that you want to purchase and click on the "Next" Button. It takes you to the Purchase confirmation page.
  5. If you want to make payment through credit or debit card then click on "Buy with Debit/Credit Card" button else if you have a Paypal account then click on "Buy now with Paypal" button.
  6. Fill your payment details and proceed. You will immediately receive the purchase confirmation page. You can now start making calls.

How do I check my current balance?

You can go to "My Account" on Airtel talk and check your credit balance.

What are the accepted payment modes?

You can use a Paypal account (you can create a paypal account by using almost any credit card) or you can also do the payments using a credit card or debit card.

iOS users can also buy using "InApp" purchase facility.

I have a payment related issue, what should I do?

You can reach out to airtel talk support team by clicking on support tab under 'info'. You will be prompted with the mail screen wherein you can submit your concern to airteltalk@in.airtel.com" target="_blank">airteltalk@in.airtel.com

Is my credit card information safe and protected?

Yes, all credit card information submitted is encrypted on our secure servers. We understand our users' concerns about credit card security. All transaction details - including customer name and credit card numbers are encrypted using SSL (Secure Sockets Layer) for maximum security.

I have completed the purchase but its not showing in my account?

Please allow a few minutes for the credit to be applied to your account. If you still don't see your account balance updated after 5 minutes, please contact our support team at airteltalk@in.airtel.com" target="_blank">airteltalk@in.airtel.com

What should I do in case I'm charged double the amount?

If you believe you've been charged double, first check with your credit card provider; at times they hold more than one transaction in pending status, especially if it took a few tries to complete the transaction.

If there is indeed more than one transaction in settled status, send an e-mail to airteltalk@in.airtel.com" target="_blank">airteltalk@in.airtel.com with your purchase reference no. (can be found in purchase history), credit card statement, or another form of written confirmation.

What should I do in case I get a transaction failed message?

In case you get transaction failure message, you need to retry buying the service. When the transaction is completed successfully, you will see the successful status message on screen and also receive an alert from your bank.

How do I recharge my calling plans?

Android Users:Please follow the following steps to recharge with airtel talk calling plans:

  1. Open your airtel talk app and go to the top left menu.
  2. Click on the option "Buy Pack/Credit".
  3. Select the Calling plan that you want to purchase and click on the "Next" Button.
  4. Now if you want to make payment through credit or debit card then click on "Buy with Debit/Credit Card" button else if you have a Paypal account then click on "Buy with Paypal" button.
  5. Fill your payment details and proceed. You will immediately receive the purchase confirmation page.

You can now start making calls.

You can also visit our website http://my.airteltalk.airtel.com/ for recharging with airtel talk plans.

If you still face any issue then please write to us at airteltalk@in.airtel.com. We would be happy to assist you.

Apple iOS Users:

Please follow the following steps to recharge with airtel talk calling plans:

  1. Open your airtel talk app and go to the "More" tab in the app.
  2. Click on "Buy Credits & Plans" option.
  3. Select your plan and proceed. You will receive purchase confirmation and now you can start making calls.

Please note that this allows you to purchase Global Calling Credit (Pay As You Go) Plans with lifetime validity.

If you want to purchase low cost India Calling plans or Nepal/Bangladesh/Srilanka/Nigeria calling plans specifically with 30 days validity then please follow the following procedure:

  1. Open you Safari Browser in phone or any browser in your laptop or desktop and visit http://my.airteltalk.airtel.com/
  2. Login using your registered airtel talk number.
  3. Click on the link "Buy a Plan now!" Under India calling plans or under Other Countries Calling Low Cost Plans
  4. Select the Calling plan that you want to purchase and click on the "Next" Button. It takes you to the Purchase confirmation page.
  5. If you want to make payment through credit or debit card then click on "Buy with Debit/Credit Card" button else if you have a Paypal account then click on "Buy now with Paypal" button.
  6. Fill your payment details and proceed. You will immediately receive the purchase confirmation page. You can now start making calls.

How do I raise a dispute?

Customer can raise a dispute by writing to us airteltalk@in.airtel.com" target="_blank">at_airteltalk@in.airtel.com. Customer can also raise a transaction related dispute with the Paypal Resolution Center. We will reach out to you at the earliest

Till how much time will I be eligible for raising a dispute?

Customer can raise a service related dispute within 7 days of the occurrence of the event. Customer can raise a transaction related dispute within 15 days of the event and if Airtel has charged a Customer in error, the Customer shall contact Airtel within 15 days of such an event. No waivers for error correction will be given for charges more than 15 days old.

Under what scenarios can I ask for a refund?

Packages & PAYG balance are non-refundable, once charged customer has to use these packages and plans in total.

Can I get a refund for my subscription?

Packages & PAYG balance are non-refundable, once charged customer has to use these packages and plans in total.

Unable to connect Airtel Talk?

In case either transaction continues to fail or you don't see the product in your account please contact customer support.

How do I make an international call?

For international calls to landlines and mobile numbers, please purchase our monthly subscription packs or put credit in your account airtel talk credit is required to use this feature).

What is airtelOut?

airtelOut is an airtel talk feature using which you can make international calls to anywhere across the globe. All you need to do is purchase AirtelOut credit.

Can I call people who don't have airtel talk?

Yes. Using the airtelOut call option, users can dial landlines and mobile numbers in countries worldwide, even if those are non-airtel talk numbers! Purchase of airtel talk credit is required to use this feature. airtel talk offers affordable calling rates as low as __. For a complete list of our rates and destinations visit 'Rates' under 'My Account' on the app.

Is Airtel Talk secure? Will it safeguard my privacy?

Yes, maintaining the privacy of airtel talk users is of prime importance to us. Your personal details, phone number etc. is are secure and not made public in any manner.

Why is an OTP important for registering to airtel talk?

OTP(One time password) is important because it helps safeguard against any fraud occuring on your registered phone number. Since you get registered using OTP, no other person can access your account or credit.

I haven't received an OTP, what should I do?

If you're having trouble receiving the verification code for your account, you can request a new code:

On Android- press the "no code" then you have two options

Option one – request to resend code by SMS – press the "resend" button

Option two – request to receive a call with OTP – press the "continue" button

On iOS – press on the top right icon

Option one – request to resend code by SMS – press the "resend" button

Option two – request to receive a call with OTP – press the "call me" button

Possible reasons why you may not have received OTP and how to solve them?

The phone number you provided is incorrect.

Your device is currently disconnected from your service provider.

Possible solutions:

  1. Check the phone number you provided and retry the registration process.
  2. Ensure your phone is currently connected to mobile data or a Wi-Fi network.
  3. During the verification process if you didn't receive an SMS notification code, the "No code" button will appear on your screen. Upon clicking the "No code" button, you'll receive a phone call from us which will read out the verification code to you.

Are all calls free in airtel talk?

airtel talk offers two call options, free calls and airtelOut calls.

Free call: Call to another airtel talk user who is connected to you through your airtel talk contact list.

airtelOut call: Call to a non-airtel talk user, landline, mobile phone or an airtel talk user not connected to you through airtel talk contact list.

purchase of airtel talk credit is required for this call type.

Will there be any additional charges If I use airtel talk internationally?

No, there are no additional charges if you use airtel talk internationally. There is no connection fee applicable and no taxes.

Will I receive airtel talk calls & messages even when the app is running in the background?

When airtel talk is not active, you would get push notifications from the Apple or Google cloud. In order to make or receive calls we recommend you to keep the app active. The app moves to background if not in use for more than 5 mins.

What is airtel talk chat?

With airtel talk , you can now chat for free with all your airtel talk contacts. You can select the contact with whom you want to do a 'Free Chat' and start chatting and sharing for free.

What is airtel talk SMS Out?

With airtel talk SMSOut , you can now send texts to anywhere in the world at very competitive rates. All you need is to have airtel talk credit and you can start texting.

How do I delete messages from chat?

You need to tap & hold the message for a second and the 'delete' option will appear.

Can I retrieve deleted messages?

No , retrieved messages are kept on the client side only and therefore once its deleted you cant retrieve it again.

How can I get the best quality with airtel talk?

As with other mobile messaging and communication apps, call quality on airtel talk is affected by stability of the data network you are connected to. We recommend using 3G network when connecting to airtel talk outdoors. For use from single locations like home or workplace, switching to a Wi-Fi network or hotspot will help you find a more stable call connection.

I have a query which is not listed here, what should I do?

Please feel free to write an email to airteltalk@in.airtel.com" target="_blank">airteltalk@in.airtel.com

How can I cancel my purchase?

If you have purchased a pack, you cannot cancel. In case you have some issues in using the pack, our support team will be happy to help. Please write to us at airteltalk@in.airtel.com" target="_blank">airteltalk@in.airtel.com.

In which currency can I make the payments?

US Dollar

What are the kind of call plans available?

Currently we have the following types of call plans For more details please check the 'plans & offers' tab on www.airtel.com/airteltalk.

  1. Monthly subscription (country-specific plans)
  2. Pay-As-You-Go
  3. CALL ME FREE plan
  4. Singtel hi!India Plans for Singtel Singapore prepaid users onlyE FREE plan

How do I choose my call plan?

You can go to "My account" and select the plan that you want to buy, from among our Pay-as-You-Go, Monthly Subscription plans, or CALL ME FREE plan. You will be redirected to the payment gateway where you can make the payments and proceed.

For the iOS users, we also have "In App" purchase facility available. Users need to go the "More" option on the bottom of their Airtel Talk App on iOS devices and click on "Credits and Plans". These users can buy Pay As You Go (PAYG) credits through In App purchase facility. The PAYG credits denominations here are different from the ones available on the website. http://www.airtel.com/airteltalk. For buying other special calling plans/packages on IOS devices, you need to go our website http://www.airtel.com/airteltalk through your safari browser or any browser on your laptop/PC.

How do airtel talk call plans work?

Once you subscribe to a call plan the bundled free minutes/credit value would be updated in your account.

How can I check how many minutes are left in my package?

Once you subscribe to a package, the bundled free minutes or the credit value (depending on the plan subscribed for) would be updated in your account.

Do my unused minutes get carried forward to the next month?

  1. In case you have Pay-As-You-Go credit, then your credit never expires and is carried forward every month.
  2. In case you have purchased a monthly subscription pack, the validity is 30 days. Once the pack expires, your minutes/credit are not carried forward.

Can I be subscribed to multiple packages at one time?

You can subscribe to following plans at the same time:

  1. Pay As You Go plan
  2. Any one 30 days validity India calling plan
  3. CALL ME FREE plan
  4. Any or ALL, 30 days validity, Nepal, Srilanka, Bangladesh and Nigeria calling plans

Can I continue to make calls when I reach my monthly limit of minutes?

Yes, you can make calls till the time you have credit in your airtel talk account.

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What are VAS plans?

Airtel talk now also provides Astrology related Value Added Services:
1. Call Panditji Plans: This plan allows you to talk to an astrologer for the prescribed number of minutes depending on the plan that you have taken. After subscribing to the "Call Panditji" plan you have to dial out the number +91-11-45181333 from your airtel talk app. You will be connected to an astrologer who would answer your queries
2. Daily Horoscope alert: This plan allows you to subscribe to daily Horoscope message alerts for the prescribed number of days depending on your plan. After subscribing to this plan you will start receiving daily Horoscope text message in your airtel talk app from the next day.
3. Get Kundli: This plans allows you to get a detailed horoscope (of over 70 pages) over email. At the time of buying this plan you will have to provide your details. Basis which your detailed Kundli will be made and emailed to your email id.

Can I call to Astrologer using my mobile phone or landline but without airtel talk app?

No, you can call to an astrologer only using your airtel talk app. You first have to buy "Call Panditji" plan and then use airtel talk to reach out to the astrologer.

What is the phone number that I have to call to in order to speak to an astrologer after buying the "Call Panditji" plan?

You have to make calls to +91-11-45181333 using your airtel talk app only

I have not received the daily Horoscope after subscribing to it. What should I do?

We regret the inconvenience. Please write to us at airteltalk@in.airtel.com specifying your airtel talk registered phone number and the transaction details. We would resolve the issue at the earliest.

I have not received the "Kundli" after subscribing to it. What should I do?

We regret the inconvenience. Please write to us at airteltalk@in.airtel.com specifying your airtel talk registered phone number and the transaction details. We would resolve the issue at the earliest.

I'm unable to call to the Astrologer. Please help.

We regret the inconvenience. Please write to us at airteltalk@in.airtel.com specifying your airtel talk registered phone number and the transaction details. We would resolve the issue at the earliest.